Responsible Gaming at oktko

oktko operates a strict minimum age policy. All players must be 21 years of age or older to register an account and participate in any real-money betting or gaming activity on the platform. This policy is non-negotiable and applies equally to all users regardless of location within Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

During account verification, oktko may request proof of age in the form of a National Identity Card (NID) or passport. Any account found to belong to a person under the age of 21 will be immediately closed, all funds will be returned to the original deposit source, and any winnings generated will be forfeited.

Deposit limits are one of the most effective tools for keeping your gambling spend under control. oktko allows you to set a maximum amount that you are permitted to deposit within a defined time frame. Three limit types are available:

• Daily deposit limit — the maximum you can deposit within a single calendar day (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly deposit limit — the maximum cumulative deposits allowed across a rolling 7-day period.
• Monthly deposit limit — the maximum cumulative deposits allowed across a rolling 30-day period.

To set or adjust a deposit limit, contact our support team at [email protected]. Reductions to a deposit limit take effect immediately. Increases to a limit are subject to a 7-day cooling-off period before they come into force, giving you time to reconsider.

A time-out allows you to temporarily suspend access to your oktko account without permanently closing it. This is suitable if you feel you need a short pause to reassess your gambling habits without committing to a full self-exclusion. Time-out durations available on request are:

• 24-hour time-out — ideal for a single day reset when you feel you have been gambling more than intended.
• 7-day time-out — a one-week break to step back and reflect without any gambling activity.
• Up to 6-week time-out — a longer pause for players who need an extended cooling period before returning.

During a time-out period, you will be unable to log in, place bets, deposit funds, or access any real-money features of the oktko platform. Your account balance is preserved and will be accessible once the time-out period ends. To activate a time-out, contact [email protected].

Self-exclusion is the most comprehensive player protection measure available on oktko. When you request self-exclusion, your account will be permanently closed for a minimum period of 6 months. During this period, oktko will take reasonable steps to ensure you cannot re-register or access the platform. Any promotional communications will be stopped immediately upon self-exclusion being activated.

After the minimum self-exclusion period has expired, if you wish to reactivate your account you must contact our support team and complete a re-assessment process. oktko may apply a further 24-hour reflection period before restoring access, to help ensure the decision to return to play is considered rather than impulsive.

oktko is committed to identifying and protecting players who may be at heightened risk of gambling-related harm. Our support team is trained to recognise behavioural patterns that may indicate a player is in difficulty — such as sudden increases in deposit frequency, unusually long session durations, or requests related to recovering significant losses. When such patterns are identified, our team will proactively reach out to offer responsible gaming resources and tools.

oktko will never use aggressive marketing or promotional tactics targeted at players who have activated responsible gaming tools, requested a time-out, or shown signs of distress. Players who have self-excluded will be removed from all marketing lists immediately and permanently.